TERMS & CONDITIONS FOR THE MANCAVE.NU
General Information
The Mancave
Owned and operated by Whiskystack.com ApS
Kalmanparken 102
9200 Aalborg SV
Denmark
CVR no.: 42928380
Phone: +45 69 14 44 04
Email: info@themancave.nu
Prices
All prices on The Mancave.nu are stated in Danish kroner (DKK) for orders within Denmark and Euros (EUR) for orders outside Denmark.
For shipments outside the EU, additional customs duties and taxes may apply, which must be covered by the customer.
We reserve the right to change prices without notice. We also reserve the right for pricing errors, sold-out items, and typographical mistakes.
Payment
We accept the following payment methods:
• VISA
• VISA Electron
• Mastercard
• PayPal
• MobilePay
The payment will only be deducted from your account once the order has been shipped. We reserve the right for pricing errors and sold-out items.
Shipping & Delivery
Orders are processed and shipped as quickly as possible.
Delivery in Denmark
• Orders are shipped with GLS or PostNord
• Shipping prices start at DKK 39
• Estimated delivery time: 1-3 business days
• If the selected pickup point is full, the package will be redirected to the nearest available location.
International Delivery
• We do not ship to Greenland or the Faroe Islands.
• International shipping rates and estimated delivery times vary by destination.
Warranty & Claims
You have a two-year warranty under the Danish Sale of Goods Act.
The warranty covers manufacturing defects and material faults. It does not cover damages caused by improper use or normal wear and tear.
How to file a claim
1. Contact us at info@themancave.nu with a description of the issue.
2. Return the item to us upon agreement.
3. Depending on the case, we will offer a repair, replacement, or refund.
Claims should be sent to:
The Mancave (Whiskystack.com ApS)
Kalmanparken 102
9200 Aalborg SV
Denmark
We will cover reasonable return shipping costs for approved claims.
Right of Withdrawal
You have a 30-day return policy on products purchased from The Mancave.nu.
The withdrawal period starts from:
• The day you receive the order.
• The day you receive the last item, if part of a multi-item order delivered separately.
Return Conditions
• The customer must cover the return shipping costs.
• The item must be returned in its original packaging and in unused condition.
• You must notify us at info@themancave.nu within 14 days of receiving the item if you wish to return it.
• The return must be sent to:
The Mancave (Whiskystack.com ApS)
Kalmanparken 102
9200 Aalborg SV
Denmark
Returns cannot be made by simply refusing to accept the package without prior notice.
Exemptions from the right of withdrawal
The right of withdrawal does not apply to:
• Custom-made or personalized items
• Hygiene products with broken seals
• Digital products
Refund Policy
• Refunds will be processed using the same payment method as the original purchase.
• Refunds will be issued within 14 days of receiving the returned item.
• If the item has been used beyond necessary handling, a partial or no refund may be issued depending on the depreciation in value.
Privacy Policy
To process your order, we collect the following information:
• Name
• Address
• Phone number
• Email address
• Purchase history
This information is used solely for order processing and will not be shared with third parties. You can read our full Privacy Policy for more details.
Complaints & Dispute Resolution
If you have a complaint, please contact us at info@themancave.nu.
If we cannot resolve your complaint, you can escalate it to:
Danish Competition and Consumer Authority – Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby, Denmark
Website: www.forbrug.dk
For customers residing in the EU, complaints can also be submitted to the EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/
Contact Information
The Mancave (Whiskystack.com ApS)
Email: info@themancave.nu
Phone: +45 69 14 44 04
Address: Kalmanparken 102, 9200 Aalborg SV, Denmark
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